Help Centre

Check out the FAQs below — if you don’t see your question answered, feel free to reach out using the contact form

My Order

All orders are dispatched promptly, and we aim for your products to arrive within 7-14 days from the date of your order placement within Australia. Please note that delivery times may vary depending on your location and any unforeseen circumstances, but we strive to ensure a timely arrival of your items.

We start processing and packing orders almost immediately after they’re placed. If you need to make a change, please contact us as soon as possible using the form below — we'll do our best to help!

However, once an order has been processed, we’re unable to make any changes. If that happens, don't worry — you’ll be able to return the item for a refund once it arrives.

We're really sorry you received a defective item!Please reach out to us at myavelle.team@gmail.com within 7 days of receiving it to request a refund or replacement. We'll make it right as quickly as possible!

Shipping

All orders are processed within 1-2 business days.

7-14 days from the date of your order placement within Australia.

Please check your order as soon as it arrives. If your item is damaged or faulty, contact our customer support team within 7 days of delivery and we’ll take care of it for you!

Returns, Exchanges & Cancellations

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

For full details visit our Returns Policy page.

To start a return, you can email us at myavelle.team@gmail.com. Please make sure to include your Order Number when starting a return.

If you'd like to cancel your order, please contact us within 4 hours of placing it.

Unfortunately, we’re unable to accept cancellation requests after this window, as orders begin processing quickly.

About Avellé

Avellé is a beauty brand born in Sydney, with us you're choosing simplicity and innovation.

You can send us a message using the form below or send an email to myavelle.team@gmail.com. Our friendly customer care team is here to help when you need us!